Returns & Exchanges

We want you to love your results, but if you are not completely satisfied with your Grande Cosmetics purchase, we offer a 90-day money-back guarantee for products purchased directly from our website. Items must be returned in their original packaging to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid UPS shipping label which you can print and attach to your return package.

• 3.
  Pack and Ship

  Place the items securely in the original box or a similar mailer, ensuring all components are included, and drop it off at any authorized UPS location.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.