Frequently Asked Questions
Everything you need to know about your Grande Cosmetics experience.
How can I track my order once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy for opened products?
We offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product—even if it has been opened—for a full refund.
Are Grande Cosmetics products cruelty-free?
Yes, we are proud to be a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Afterpay and Klarna.
How long does standard shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
Can I use GrandeLASH-MD with eyelash extensions?
Yes, our lash enhancing serum is water-based and compatible with eyelash extensions. It helps strengthen your natural lashes, providing a healthier foundation for extensions.